Last Updated: 01/10/2019
We are MOBILE INCORPORATED LIMITED, whose registered office is at Elite Business Centre, Trejga ta' Box Box, Msida, MSD1840, Malta and whose company number is C84149 ("MobInc", "we", "us" or "Our").
We are licensed by the British Gambling Commission (licence number 000-051011-R-328955-002).
We are the operator of CONQUESTADOR.COM (the "Website") and the mobile, tablet or other MobInc apps (together, the "Apps"), through which you can play certain games that we may make available from time to time ("Games"). Together, the Website and the Apps are referred to collectively as the "MobInc Services".
These Player Terms are split into navigable sections to make it easy to find the information you're looking for:
1.1. These player terms and conditions ("Player Terms") describe how you may: (i) access and use the MobInc Services and the content on it; and (ii) interact with the MobInc Services by (for example) registering for an Account (as described below), playing our Games, submitting comments, images, videos or any other type of material.
1.2. By using the MobInc Services you confirm that you accept the Player Terms and that you agree to comply with them. These Player Terms also include the following, which you should read carefully:
1.3 If you disagree with any part of these Player Terms, you should not register for an Account (or should immediately close your Account) and should not use the MobInc Services or play our Games.
1.4. We reserve the right to modify these Player Terms from time to time for a number of reasons, including but not limited to the need to comply with applicable laws and regulations. We will make any revised Player Terms available on the MobInc Services, and will notify you of any material changes to the Player Terms either through the contact details you provide us when registering for an Account or by placing a notice on the MobInc Services. If you do not agree to the updated Player Terms you should stop using the MobInc Services immediately.
1.6. When we refer to "Player", "you" or "your" we mean you, the person accessing or using the MobInc Services.
2.1. Opening an Account. To play our Games for cash prizes you will first need to register for a player account on the MobInc Services ("Account"). To open an Account you must complete the registration form on our MobInc Services and provide us with certain information about you, including your name, address, mobile number, email address and date of birth.
2.2. As part of the registration verification process you are required to provide a valid email address. A Registration Confirmation email will be sent to the email address provided. To login for the first time you will need to click-through from the link provided in this email. If you don’t receive the Registration Confirmation email or you wish to amend the email address provided when Registering please contact our Customer Support Team: [email protected]
2.3. By completing and submitting our registration form to open an Account you create a legally binding contract between you and MobInc. You also agree that:
2.4. In order to secure your Account, you will also be asked to choose a unique password, which will be used with the provided email to login to your Account. When creating a password, you must avoid using terms or phrases that, in our discretion, could be considered vulgar or offensive, or infringe any trademark or proprietary rights of a third party.
2.5. It is your responsibility to keep your Account details and password secure, and you must not disclose these details to any third party for any reason. In the event that you lose or forget your Account login details, you can retrieve them by using the 'forgotten password' link on the sign-in page.
2.6. As a consequence of your applying to register for an Account with us, you agree that we may verify your identity and the accuracy of the information provided on the registration form, including without limitation by requiring further information and/or proof of identity from you, and may pass your information on to third parties (including credit reference agencies) in order to do so. Failure to provide satisfactory verification information and/or proof of identity to us on demand may lead to your Account being suspended or terminated. In addition, you will not be able to deposit any funds to your Account and/or play any of our Games (including on a free basis or using any Bonus funds) until we have been able to verify that you are over 18 years of age.
2.7. We reserve the right in our absolute discretion to refuse any application for registration and are not obliged to provide a reason for any such refusal.
2.8. You agree that you are responsible for any use of your Account by a third party where such use is permitted or authorised by you or due to your fault or negligence. We are entitled to assume that any MobInc Services activity using your Account has been carried out by you where your password and login information has been correctly supplied, unless you are able to demonstrate to our reasonable satisfaction that use of your Account by a third party was neither permitted nor authorised by you nor due to your fault or negligence. We will not be responsible or liable to you for any loss that you may incur as a result of misuse of your password, and we accept no responsibility or liability resulting from its use by a third party, where you are unable to demonstrate to our reasonable satisfaction that such use is not: (i) permitted or authorised by you; or (ii) due to your fault or negligence.
2.9. Closing your Account. You may suspend or close your Account at any time by contacting Customer Support at [email protected]. For more information on temporarily and permanently excluding your account please see Section 5.2 below. Please see Sections 2.10 and 8 below for our rights to suspend and/or terminate your Account.
2.10. Duplicate Accounts. You are only allowed one (1) Account per address, per mobile or desktop device or IP at any one time. If two (2) or more Players share the same address, mobile or desktop device or IP and wish to open an Account, they must contact Customer Support in advance. We also do not allow multiple Accounts to be opened with different email addresses and/or different names where the intention is for those Accounts to be used for the benefit of the same person. If, in our opinion, you have more than one Account ("Duplicate Account") we may: (i) keep your Account and Duplicate Accounts open while an internal investigation is in process; (ii) close your Account and all of your Duplicate Accounts; and/or (iii) keep open the first Account opened by you or on your behalf and delete all Duplicate Accounts. If we close any Account or Duplicate Account in these circumstances:
2.11. Dormant Accounts. If you have not logged in to your Account for a continuous period of at least 12 months your Account will be considered 'Dormant'. If you have funds in your Account at this point we will contact you using the contact details associated with your Account to inform you of how to reactivate your Account or how to withdraw any cash balance in your Account.
3.1. Some of our Games may be made available to you to play for free if you want to try them before you place a wager and play for cash prizes. It will be clearly displayed on the applicable Game page if you are able to play for free. If you want to play for cash prizes you will need to use the funds in your Account to place a wager.
3.2. The game rules that apply to each individual Game ("Game Rules") are available on the applicable Game page of the MobInc Services. You should make sure you understand the rules of each Game before you place a wager on that Game.
3.3. When playing our Games for cash prizes you are able to bet or wager up to the amount of available funds in your Account balance.
3.4. When you click to place a bet or wager and play a Game, the amount of the wager will be deducted from your Account immediately, and the Game will be made immediately available to you. As such, except as expressly set out in these Player Terms, we are unable to provide refunds, return of monies, or cancellation of the confirmed bet or wager once it has been placed.
3.5. You must check that the bet or wager instructions you submit, and in particular the amount you are betting or wagering, are correct before confirming the bet or wager.
3.6. Your transaction history is available at all times through the My Account section of the MobInc Services.
3.7. At all times, where these is a disagreement as to the details of any bet or wager placed through the MobInc Services or the outcome of any bet or wager, the record maintained by us through our systems shall prevail unless you dispute such record in accordance with Section 10 below.
3.8. All cash winnings will be credited directly to your Account cash wallet. All bonus winnings will be credited directly to your Account bonus wallet.
3.9. In the event of a game interruption due to network connectivity, a game malfunction or other anomaly which interrupts the flow or game play, your initial bet or wager will be refunded and the bet or wager voided.
4.1. Deposits. In order to play our Games for cash prizes, you are required to make a cash deposit to your Account wallet using one of the payment methods available. We may change these payment methods from time to time. We cannot promise that all payment methods will be available at all times to all Players depending on certain factors including internal decision. For more information on which payment methods are currently available, please visit the Deposit section of the MobInc Services when logged in.
4.2. The name on the card or the bank account or any other payment method used to deposit to your Account should be identical to that of the Account holder. If we identify that funds have been deposited to your Account from a third party, we reserve the right to immediately return the deposit back to the source and void any winnings that have arisen from such a deposit. Any charges levied by the banks and/or payment gateways may be deducted from the reversed amount. If we have reason to believe that the transaction may not have been authorised by the owner of the applicable card/bank account/other payment method (for example, if we believe the payment card is stolen) then we may immediately suspend your Account, and may refer the incident to the relevant authorities.
4.3. Your Account is not a bank account and cannot be used as such. Any monies deposited with us in your Account shall not bear any interest to you. Any and all funds deposited by you must be used for the sole purpose of gambling and the deposits made by you should reflect the level of your gambling activity through the MobInc Services.
4.4. We reserve the right to set minimum and maximum deposit amounts from time to time. The minimum deposit amount is £5.
4.5. At the time of making your first deposit (and subsequently) you can also choose to set Net Deposit Limits (or if we have set a maximum net deposit limit, one that is lower than the standard amount). For more information see the Responsible Gambling section below.
4.6. Deposits made using your mobile phone bill are subject to the following rules:
4.7. We do not accept cash funds or cheques sent to us as an acceptable form of deposit. Any funds received by this method will be returned to the sender. If it is not possible to return to the sender, the funds will be donated to a charity of our choosing related to the gambling industry.
4.8. By depositing money into your Account you represent to us that the money you deposit does not originate from any illegal activity or source.
4.9. If the payment to us of any funds requested to be credited to your Account is stopped, returned or otherwise not completed for any reason, or if any such payment is subsequently cancelled or discovered to have been the subject of any theft or fraud, we may immediately deduct any amounts credited to your Account in respect of the payment, together with any reasonable charges incurred by us with respect to any such payment.
4.10. Making a withdrawal. Without prejudice to Section 4.3 above and subject to the following provisions, you may request to withdraw any unspent winnings credited to your Account at any time. A payout of any amount that has been deposited in your Account, which has not been used to play Games may generally not be requested by a Player in accordance with our AML Policies.
4.11. We are required to carry out verification procedures to comply with anti-money laundering and other laws. Prior to a withdrawal being approved and a payment being made we may require you to submit additional identification documents for these purposes. If you do not comply with these requests so that we can adequately identify you, we will not be able to pay you your winnings. Please be aware that these procedures take time and may, therefore, increase the amount of time it takes us to process your withdrawal request.
4.12. Any withdrawals over £50,000 might be subject to additional AML checks which could impact the time taken to complete the withdrawal process.
4.13. In accordance with anti-money laundering regulations, where possible, withdrawals must be paid back to the same payment option used by a Player to deposit funds. Where this isn’t possible, for example when payments are made using Mobile Billing, MobInc may permit the use of direct bank transfer once any necessary identification documents have been supplied and verified. In instances where bank transfer is used to withdraw funds, you accept that the withdrawal process may take up to 7 working days
4.14. MobInc may charge a fee for handling payments by bank transfer. If for any reason we are unable to process your withdrawal to your selected payment method then the requested withdrawal will be returned to your Account.
4.15. If your Account is credited with winnings that do not belong to you, whether due to technical, human or other type of error, the funds will remain the property of MobInc and we may automatically remove such funds from your Account. If, prior to MobInc becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the incorrectly paid amount will constitute a debt owed by you to MobInc. In the event of an incorrect crediting, you must notify us immediately by contacting Customer Support.
4.16. Segregation of your funds. In accordance with the requirements of the British Gambling Commission for the segregation of customer funds, MobInc does not protect customer funds held with us. This means that these funds are held in bank accounts separate from our business accounts but would form part of the assets of the business in the event of our insolvency. Whilst efforts will be made to safeguard your money, there is no guarantee that all funds would be repaid in the event of insolvency. Click here for more information.
5.1. Whilst most Players are able to enjoy their gaming experience, we believe that it is our responsibility to ensure that you have a safe and enjoyable experience while using our MobInc Services, whilst at the same time being aware of the social and financial risks associated with problem gambling.
5.2. We provide a range of services to assist and support you if you feel that you are developing a dependency towards gambling. These services are made available to you via our Responsible Gaming page and cover the following areas:
5.3. It is our commitment to you to uphold our responsible gambling duties. If you wish to seek further information or advice about Responsible Gambling then please use the following resources:
5.4. There are independent third-party sites that offer products that are aimed at blocking gambling related MobInc Servicess or software. Here are two examples:
5.5. Our liability in relation to Responsible Gaming. We cannot accept responsibility or liability if you continue to gamble on the MobInc Services by seeking to circumvent the measures you or we have put in place using the facilities set out above, for example by opening additional Accounts or by using false registration details.
5.6. In the event that there are remaining funds in your cash wallet after you have self-excluded, we will do our best to ensure these funds are returned to you promptly. Prior to a withdrawal being approved and a payment being made we may require you to submit additional identification documents for these purposes if your Account and/or payment method has not already been verified. Following a self-exclusion, we will endeavour to cease sending all marketing materials to the Account immediately or, in any event, within 48 hours of the exclusion being confirmed.
6.1. From time to time we may offer bonuses and promotions to our Players. Each of these bonus and promotional offers will be subject to specific terms and conditions, which can be found on our Bonus and Promotions page.
MobInc Services may offer you promotions from time to time ("Promotions"), through which you can obtain free 'bonus' funds ("Bonus") and/or free spins or games (from which you can win Bonuses) ("Free Spins").
Bonuses and Promotions are intended to enhance your experience with the casino, but as certain restrictions apply to the use of such Free Spins and Bonuses, it is important that you fully understand the terms of each promotion before you participate.
The following Bonus and Promotion Terms set out the general terms and conditions that apply to all Promotions available through the MobInc Services. In addition to the terms below, each Promotion may be subject to its own additional terms and conditions. These terms will be presented in a clear and legible fashion to you before you participate in the Promotion, either as part of the applicable promotional material or within one-click of such promotional material. The terms applicable to the Promotions that are currently available can be viewed from the Promotions section of the Website here.
If you have any questions about how our Promotions work, please contact us at [email protected].
6.2. How do Bonuses work?
The following rules apply to your use of any Bonus funds:
Please note that certain games will have a different contribution towards the Wagering Requirements. For more information please see the Wagering Requirements section below.
6.3. Wagering Requirements
The Wagering Requirements are defined as the total value of bets/wagers you must stake before the Bonus and any winnings accrued from such Bonus are transferred into your Cash Balance and are available for withdrawal.
The Wagering Requirements for each Promotion will be clearly set out in the terms relating to the individual Promotion, and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit Amount.
6.4. Bonus Restrictions
Bonus bets/wagers will contribute to the Wagering Requirements at a different rate for each game type as follows:
|Blackjack, Video Poker, Baccarat (Table Games)||0%|
|Craps, Scratch Cards, Keno, Hi-Lo||5%|
The above table is subject to change at any time. For the most up-to-date list of individual game contributions please follow this link: https://conquestador.com/en/games/contributions
Without prejudice to Section 6.8(b), if you place a wager using funds from the Bonus Wallet the maximum value of all bets/wagers placed in any single round of a Game should not be greater than 20% of the value of the original Bonus awarded. If you place a wager using the funds from your Bonus Wallet that is higher than 20% of the value of the original Bonus awarded, we may (in our sole discretion) decide that only 20% of the value of the original Bonus awarded will contribute towards the Promotion wagering requirements.
You should also note that if you place a wager using funds from your Cash Wallet or Bonus Wallet (or a combination of both) on any single Game that is higher than 20% of the value of the original Bonus awarded, we will also have the rights set out in Section 6.8 below. You should not, therefore, place single or multiple wagers on any single Game, individual hand or round that is higher than 20% of the Bonus amount.
6.5. Bonus Status
You can check how far you are through completing a particular Bonus Wagering Requirement from the My Account section of the Website when you are logged in to your account.
6.6. Bonus Winnings Cap
Select Promotions may be subject to a Bonus winnings cap, which means that the amount you can win as a result of wagers using Bonus funds awarded as part of the Promotion will be limited. If the amount of Bonus funds you have accumulated in winnings at the point when those Bonus funds become unqualified is greater than the Bonus winnings cap, we will only transfer to your Cash Wallet an amount equal to the Bonus winnings cap and any remaining Bonus funds will be forfeited.
6.7. Multiple Bonuses
It is possible for you to have more than one (1) active bonus on your Account. In this situation wagering will start from the oldest Bonus first and progress through to the most recent.
There are four different stages to a Bonus as follows:
If we revoke any Bonus amount in accordance with these Bonus and Promotion Terms, then we reserve the right to exclude you from taking part in any further Promotions.
6.8. Restricted Behaviour
If you engage in any of the following conduct, we may withdraw your eligibility for a Bonus (and your eligibility for any future Bonuses) and may: (i) remove any Bonus funds awarded to you from your Bonus Wallet; (ii) void any wagering transactions you have entered into with us with your Bonus funds; and (iii) forfeit any Bonus winnings you have accrued:
We reserve the right to review your transaction records and game session logs from time to time in order to determine whether you have engaged in any of the prohibited behaviour outlined above.
6.9. Opting out of Promotions and Bonuses
You may opt out of receiving Promotions or Bonuses on your Account at any point, either by specifying your preference via the My Account section of the Website when logged in, or by contacting our Customer Support team.
Full promotion terms and conditions are available by clicking here.
7.1. We are committed to taking all reasonable measures to prevent anything that gives any Player an unfair advantage and/or threatens the integrity of our Games and systems. As a result, we prohibit certain behaviour, conduct and activities by Players in connection with the MobInc Services.
7.2. The following behaviour, conduct and/or activities are prohibited:
7.3. If we suspect that you have carried out or have otherwise been involved in any of the prohibited activities set out in this Section 7, then the remedies set out in Section 8 will be available to us.
8.1. Suspension and termination of Accounts. We may immediately suspend or terminate your Account if we reasonably consider that you have breached any of these Player Terms.
8.2. We may, in particular, suspend or terminate your Account if:
8.3. If we terminate your Account for any of the reasons set out in Sections 8.1 or 8.2 above, we will notify you by email and will be entitled to withhold any balance on the Account (including any winnings) to the extent required to compensate us for any losses caused by your breach of these Player Terms or any other act or omission giving rise to our right to terminate your Account. If the Account has been closed because we have determined that you are under 18 years of age, any funds deposited into the Account by you, less the amount of any winnings withdrawn from the Account, will be returned to you in accordance with the withdrawal section of these Player terms.
8.4. We may also close your Account for any reason by giving you notice by email of such closure.
8.5. We reserve the right to refuse the whole or part of the transaction requested by you, or to limit the amount of wagers that you may place through your Account, at any time in our sole discretion.
8.6. We may cancel any wager placed and/or withhold the amount staked and/or withhold any winnings in respect of any wager if we reasonably suspect that you have engaged in any of the activity described in Section 8.2.
8.7. Report and Notifications. We may make a report to any relevant authorities regarding your behaviour in respect of any of the gambling services we offer, including the British Gambling Commission, the British police and/or the UK National Crime Agency, the Maltese Financial Intelligence Unit, the Malta police and the Malta Gaming Authority. Please note that persons knowingly in breach of these Player Terms may be subject to criminal proceedings.
10.1. If you have any questions, concerns or complaints about the MobInc Services, the Games or MobInc generally, please contact us at any time using the following email address: [email protected]
10.2. Following the lodging of a complaint with our Customer Support team, the following steps will be taken by us in a timely fashion:
10.3. Governing Law and Jurisdiction. These Player Terms shall be governed by and construed in accordance with English law. Any dispute arising out of or in connection with these Player Terms shall be subject to the jurisdiction of the courts of England, unless you choose the courts of your home in another Member State of the European Union. We retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.
11.1. Nothing in these Player Terms excludes or limits our liability for:
11.2. Subject to Section 11.1, we exclude liability (whether arising in tort, contract or otherwise and whether or not due to our negligence) for any direct, indirect or consequential loss or damage which you or any third party may suffer as a result of:
11.3. Subject to Section 11.1, MobInc’s maximum aggregate liability to you in respect of your use of the Games, the MobInc Services and your Account shall be an amount equal to:
11.4. Except in the circumstances described in these Player Terms whereby we may withhold payment of your winnings or other amounts from your Account (for example, pursuant to Sections 2.10 and 8.3) nothing in this Section 11.4 is intended to limit our obligation to return to you any unused deposits or accrued winnings in your Account.
11.5. We assume no responsibility for the content of MobInc Services linked to from the MobInc Services. Such links should not be interpreted as endorsement by us of those linked MobInc Services. We will not be liable for any loss or damage that may arise from your use of them.
12.1. We are the owner or licensee of all intellectual property rights in the MobInc Services and its content, including the Games and the MobInc name and mark. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
12.2. You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Player Terms. You must not use the MobInc Services (or any part of it or its content) for commercial purposes; however, you may download material from the MobInc Services solely for non-commercial, personal use by you.
12.3. Subject to you holding a valid Account, you may access and play the Games on a non-exclusive, non-transferable, revocable licence basis for your own personal, non-commercial and entertainment purposes. Under the terms of this licence to use the Games you shall not: (a) attempt to reverse compile, disassemble, or otherwise reverse engineer any Game (or any element of any Game); (b) attempt to obtain, or assist others in obtaining, access to the underlying code of any Game, or take content from it; or (c) use the Games in any way that breaches these Terms, contravene applicable law or attempt to circumvent the spirit and intent of the provision of these Games.
If you use an App, the following terms will also apply.
13.1. We grant you a non-transferable, non-exclusive licence to use the App on the compatible devices to which you download the App, subject to your compliance with the provisions of this Section 13.
13.2. Except as expressly set out in this Section 13 or as permitted by any local law, you agree:
13.3. You must:
13.4. For the purpose of this Section 13.4 "Appstore Provider" means the provider of the app store through which you have downloaded the App (for example, Apple is the Appstore Provider if you have downloaded the App from the Apple App Store, Google is the Appstore Provider if you have downloaded the App from Google Play, etc):
14.1. Technical Requirements. It is your responsibility to ensure that you have an appropriate web browser and any other technical requirements required to access the MobInc Services, play the Games or use your Account. You are solely responsible for any connection, use or other charges levied by your network operator when you register to play the Games, access the Games and the MobInc Services, download software, place bets or communicate with us. These charges shall form no part of any wagers placed in the Games.
14.2. We do not guarantee that the MobInc Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the MobInc Services and we recommend that you use your own virus protection software.
14.3. You must not misuse the MobInc Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the MobInc Services, the server on which the MobInc Services is stored or any server, computer or database connected to the MobInc Services. You must not attack the MobInc Services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the MobInc Services will cease immediately.
14.4. Assignment and sub-licensing. We may transfer, assign, sublicense or pledge these Player Terms, in whole or in part, to any person without notice, provided that any such assignment will be on the same terms, or terms that are no less advantageous to you.
14.5. Severability. If any part of these Player Terms is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Player Terms and shall not affect the validity and enforceability of the remaining provisions of these Player Terms. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with applicable law to reflect, as closely as possible, our original intent.
14.6. Entire Agreement. These Player Terms shall apply between us in respect of the matters described herein to the exclusion of all other terms (except for any information provided on the MobInc Services, but including any terms and conditions that you purport to apply). You shall not be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these Terms.